Dear guests and friends,
we are open and deligthed to welcom you with us for a beautiful holiday!
Our Hotel Eller is located in Sulden, in the heart of the mountains of King Ortler, where closeness to nature and the fresh air have always been decisive for a holiday. This is now our great advantage even in times of COVID 19. Most of your holidays with us take place outdoors. Once again, it is clear that our pure air, which has also been scientifically proven by the EU project 'Climate Therapy in Sulden', is a great advantage for all of us.
HOLIDAY TRIPS FROM ALL EU COUNTRIES AND ALSO SWITZERLAND TO ITALY ARE POSSIBLE.
As of May 1st, the mask requirement in Italy will be abolished. However, there are exceptions that must be taken into account: until Wednesday, June 15, 2022, there is still an obligation to wear an FFP2 mask in local and long-distance public transport (this also includes the closed gondola of the cable car). There is also an FFP2 mask requirement for publicly accessible performances that take place in theaters, concert halls, cinemas, entertainment and live music venues and other similar premises, as well as for sporting events and competitions that take place in closed rooms.
Below you will find all the necessary information on reopening and protective measures:
The occupancy of the hotel does not have to be limited by law, but the minimum distances in all public areas are strictly observed.
Hygiene and cleanliness are our quality promise to you and have top priority. All surfaces and points of contact are disinfected and cleaned several times a day. During cleaning, the intended masks and gloves are used. In all common areas you will find a disinfection dispenser and disposable gloves.
RESTAURANT AND BAR
The safety distance between the tables must be 1 meter. Only house guests are allowed to enter the dining area. Drinks at the bar are preferably served at the tables. Taking and serving beverages at the counter are only permitted if the interpersonal distance of one meter between customers is observed.
Our indoor swimming pool is open during normal opening times. The safety distance of 1 meter must also be observed here. The saunas can be used as normally.
HYGIENE FOR OUR GUESTS
Help us comply with the hygiene measures. As we all have learned in the past, washing hands several times a day and keeping safety distances is extremely important. Pay attention to your children and those people who cannot implement this approach as easily as we do. Avoid unnecessary contact points, e.g. Use the stairs and not our elevator.
RESERVATION AND CANCELLATION TERMS
- In case of cancellation of a reservation 60 days before arrival we won't charge any costs
- In case of cancellation of a reservation from 60 to 21 days before arrival Euro 300,00 per room will be charged
- In case of cancellation of a reservation from 21 to 7 days before arrival 80% of the arrangement will be charged
- In case of cancellation of a reservation from less than 7 days before arrival 100% of the arrangement will be charged
- In case of early departure we calculate 100% of the arrangement
If there should be a ban on travel (pronounced by the Italian State) for our region at the moment of your booked period, there are no cancellation fees to pay. The deposit you made at the moment of booking will then be credited for a new reservation within one year.
In addition you have the possibility to conclude a trip cancellation insurance, which covers also partially in relation with COVID-19. All necessary informations about the insurance you will find here
We remain at your disposal for any further questions or informations about the current situation in South Tyrol and Italy. Please do not hesitate to contact us at any time. We are happy to answer your questions.
Family Gapp and staff