Dear guests and friends,
We are open and deligthed to welcom you with us for a beautiful holiday!
Our Hotel Eller is located in Sulden, in the heart of the mountains of King Ortler, where closeness to nature and the fresh air have always been decisive for a holiday. This is now our great advantage even in times of COVID 19. Most of your holidays with us take place outdoors. Once again, it is clear that our pure air, which has also been scientifically proven by the EU project 'Climate Therapy in Sulden', is a great advantage for all of us.
HOLIDAY TRIPS FROM ALL EU COUNTRIES AND ALSO SWITZERLAND TO ITALY ARE POSSIBLE.
Entry to Italy
To enter Italy you need:
- EU digital COVID certificate (EU CoronaPass)
- Evidance of a nevative antigen test(valid for 24 jours) or PCR test (valid for 48 hours)
- An online registration using the European Digital Passenger Localization Form (dPLF)
What does EU digital COVID certificate mean?
- A proof of a completed vaccination cycle (valid after 14 days - not older than 6 months) or
- a proof of recovery that is not older than 6 months
Special regulation for children: Children under 6 years of age are exempt from the obligation to test.
Not vaccinated oder recovered children between 7 and 17 years of age must also present a negative test result for entry, but are exempt from a quarantine obligation, provided they are accompanied by their vaccinated or recovered parents.
Vacation on site
So that you can enjoy your well-deserved vacation carefree, we need the Super-GreenPass from all guests upon arrival. Super-GreenPass means a EU digital COVID Certificate, which in Italy must not be older than 6 months.
In closed rooms it is compulsory to wear a mask as long as you are in motion. If you sit down at a table, the mask can be removed. Only a mask needs to be worn outdoors if the distance to other people cannot be maintained.
The use of the lift facilities is possible with a Super-GreenPass. Children under the age of 12 are exempt from this rule. When entering closed public transport (such as a gondola, cable car or ski bus), it is mandatory to wear an FFP2 mask.
In all other closed rooms (such as hotels, restaurants, etc.) a surgical mask is sufficient.
Below you will find all the necessary information on reopening and protective measures:
The occupancy of the hotel does not have to be limited by law, but the minimum distances in all public areas are strictly observed.
Hygiene and cleanliness are our quality promise to you and have top priority. All surfaces and points of contact are disinfected and cleaned several times a day. During cleaning, the intended masks and gloves are used. In all common areas you will find a disinfection dispenser and disposable gloves.
RESTAURANT AND BAR
The safety distance between the tables must be 1 meter. Only house guests are allowed to enter the dining area. Drinks at the bar are preferably served at the tables. Taking and serving beverages at the counter are only permitted if the interpersonal distance of one meter between customers is observed. Only sitting at the tables the protection of the airways can be declined. At the counter you can dispense your mouth-nose protection only for the indispensable time of consumption. The service staff works with masks. Buffets are allowed, but only using masks and desinfection for your hands. We will keep the breakfast buffet in the usual form and also offer an à la carte breakfast service, where we will serve the desired breakfast to the table on request.
Our indoor swimming pool is open during normal opening times and there is an upper limit for the maximum number of people allowed. The safety distance of 1 meter must also be observed here. Protection of the respiratory tract does not have to be used in water, but the minimum distance of one meter must be observed. The saunas can be used as normally.
HYGIENE FOR OUR GUESTS
Help us comply with the hygiene measures. As we all have learned in the past, washing hands several times a day and keeping safety distances is extremely important. Pay attention to your children and those people who cannot implement this approach as easily as we do. Avoid unnecessary contact points, e.g. Use the stairs and not our elevator.
RESERVATION AND CANCELLATION TERMS
- In case of cancellation of a reservation 60 days before arrival we won't charge any costs
- In case of cancellation of a reservation from 60 to 21 days before arrival Euro 300,00 per room will be charged
- In case of cancellation of a reservation from 21 to 7 days before arrival 80% of the arrangement will be charged
- In case of cancellation of a reservation from less than 7 days before arrival 100% of the arrangement will be charged
- In case of early departure we calculate 100% of the arrangement
If there should be a ban on travel (pronounced by the Italian State) for our region at the moment of your booked period, there are no cancellation fees to pay. The deposit you made at the moment of booking will then be credited for a new reservation within one year.
In addition you have the possibility to conclude a trip cancellation insurance, which covers also partially in relation with COVID-19. All necessary informations about the insurance you will find here
We remain at your disposal for any further questions or informations about the current situation in South Tyrol and Italy. Please do not hesitate to contact us at any time. We are happy to answer your questions.
Family Gapp and staff