Dear guests and friends,
As you may have already learned from the media, in Italy and South Tyrol in this moment it is allowed to accomodate only those who are travelling for a business trip. At this point in time, we do not know whether we will be able to open the hotel at all this winter. After last summer, of course with utmost care and in compliance with all protective measures, we were able to create to our guests an unforgettable holiday we are sure that we can manage this with success also in this winter and summer. So as soon as we can reopen according to law we are ready to welcom you again with us for a beautiful holiday!
Our Hotel Eller is located in Sulden, in the heart of the mountains of King Ortler, where the proximity to nature and the fresh air have always been decisive for a holiday. This is now our great advantage even in times of COVID 19. Most of your holidays with us take place outdoors. Our skiing area and the ski restaurants are generous and guarantee enough space for everyone, so that there are no crowds and queues. Furthermore in summer, Sulden is ideal for beautiful hikes and long walks in the fresh air, far away from crowds. Therefore the distance to other people can be easily maintained. Once again, it is clear that our pure air, which has also been scientifically proven by the EU project 'Climate Therapy in Sulden', is a great advantage for all of us.
Below you will find all the necessary information on reopening and protective measures:
The occupancy of the hotel does not have to be limited by law, but the minimum distances in all public areas are strictly observed.
Hygiene and cleanliness are our quality promise to you and have top priority. All surfaces and points of contact are disinfected and cleaned several times a day. During cleaning, the intended masks and gloves are used. In all common areas you will find a disinfection dispenser and disposable gloves.
RESTAURANT AND BAR
The safety distance between the tables must be 1 meter. Only house guests are allowed to enter the dining area. Drinks at the bar are preferably served at the tables. Taking and serving beverages at the counter are only permitted if the interpersonal distance of one meter between customers is observed. Only sitting at the tables the protection of the airways can be declined. At the counter you can dispense your mouth-nose prtection only for the indispensable time of consumption. The service staff works with masks. Buffets are allowed, but only using masks and desinfection for your hands. We will keep the breakfast buffet in the usual form and also offer an à la carte breakfast service, where we will serve the desired breakfast to the table on request.
Our indoor swimming pool is open during normal opening times and there is an upper limit for the maximum number of people allowed. The safety distance of 1 meter must also be observed here. Protection of the respiratory tract does not have to be used in water, but the minimum distance of one meter must be observed. The saunas may only be used individually or by persons who are accommadated in the same room. In case of high demand, use of the sauna will be organized with reservation.
HYGIENE FOR OUR GUESTS
Help us comply with the hygiene measures. As we all have learned in the past, washing hands several times a day and keeping safety distances is extremely important. Pay attention to your children and those people who cannot implement this approach as easily as we do. Avoid unnecessary contact points, e.g. Use the stairs and not our elevator.
RESERVATION AND CANCELLATION TERMS
We make it easier for you to decide whether you would like to make a binding booking during these times of general uncertainty. We mantain our usual terms of cancellation conditions as following:
- In case of cancellation of a reservation 60 days before arrival we won't charge any costs
- In case of cancellation of a reservation from 60 to 21 days before arrival Euro 300,00 per room will be charged
- In case of cancellation of a reservation from 21 to 7 days before arrival 80% of the arrangement will be charged
- In case of cancellation of a reservation from less than 7 days before arrival 100& of the arrangement will be charged
- In case of early departure we calculate 100% of the arrangement
If there should be a travel warning for our region at the moment of your booked period, there are no cancellation fees to pay. The deposit you made at the moment of booking will then be credited for a new reservation within one year.
In addition you have the possibility to conclude a trip cancellation insurance, which covers also partially in relation with COVID-19. All necessary informations about the insurance you will find here
We remain at your disposal for any further questions or informations about the current situation in South Tyrol and Italy. Please do not hesitate to contact us at any time. We are happy to answer your questions.
Family Gapp and staff